FAQ

Top Queries

Shipping

Is there an additional shipping and handling charge ?

Where do you ship?

How long will it take for an order to arrive?

How can I track my order?

What happens if I am not home when the package arrives?

Could I ship products in one order to multiple addresses?

Why haven't I received an order confirmation via email?

Returns

Returns

What is your return policy?

How can I exchange or return an item?

Can I return an item twice in the same order cycle?

Have you got my return?

When can I expect my refund?

Can I cancel an order?

What warranty do you offer on Headway products?

What if there is damage in packaging on delivery?

Payment

Payment

Do you offer Cash on delivery (COD) as a payment option?

How do you ensure the security of online payments?

Do you save credit card information?

I am not being able to make a payment using my credit card. What should I do?

Product details

Product details

How do I care for my Headway goods?

Where can I find advice about size and dimensions?

I can't find the product or colour I'm looking for?

Other Q’s?

Other Q’s?

What happens if an item ordered is out of stock/you are unable to fulfill my order?

How do I redeem my promo code?

How can I contact the team at headway?

How can we let you know we love your stuff?

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