Faq

Frequently Asked Questions

Top Queries

You can create a Return in three simple steps

  • Tap on My Orders.
  • Choose the item to be Returned.
  • Enter details requested and create a return request.

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT - 1 to 3 business days post refund initiation
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • “PhonePe wallet” – 1 to 3 business days.

 Terms and Conditions

You can view the Terms and Conditions here.

Shipping, Order Tracking & Deliver

Orders are scheduled to arrive within 7 business days depending on the destination. However there may be some unforeseen circumstances under which your order may take longer. Under such circumstances, we will notify you by mail. Click here to check your order status.